Effective Date: February 18, 2026 | Last Updated: February 18, 2026
Town & Country Appliance & AC ("we," "us," or "our") operates the website located at townandcountryac.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect information from visitors and customers.
1. Information We Collect
Information You Provide
- Contact Information: Name, phone number, email address, and service address when you submit a contact form, schedule service, or request a quote.
- Service Requests: Details about your appliance or HVAC service needs.
- Financing Applications: Information submitted through our third-party financing partners (GreenSky and Synchrony).
- Communications: Records of calls, texts, and emails exchanged with our team.
Information Collected Automatically
- Usage Data: Pages visited, time spent on site, referring URLs, and click behavior.
- Device Information: Browser type, operating system, screen resolution, and IP address.
- Cookies & Tracking: We use cookies and similar technologies for site functionality and analytics.
2. How We Use Your Information
- To provide, maintain, and improve our services
- To respond to your inquiries and schedule appointments
- To send service reminders, confirmations, and follow-ups
- To process financing applications through our partners
- To communicate promotions, protection plans, and seasonal offers (with your consent)
- To analyze site usage and improve the customer experience
- To comply with legal obligations
3. Third-Party Service Providers
We share information with trusted third parties solely to operate and improve our services:
- ServiceTitan: Scheduling, dispatch, and customer management
- Contractor Commerce: Online equipment purchasing
- GreenSky & Synchrony: Consumer financing
- Google Analytics: Website usage analytics
- Vercel: Website hosting
We do not sell your personal information to third parties for their own marketing purposes.
4. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure hosting infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights Under Texas Law
Under the Texas Data Privacy and Security Act (TDPSA), you have the right to:
- Confirm whether we are processing your personal data
- Access your personal data
- Correct inaccuracies in your personal data
- Delete your personal data
- Obtain a portable copy of your data
- Opt out of the sale of personal data, targeted advertising, or profiling
To exercise these rights, contact us at info@tandcservice.com or call (361) 798-5460. We will respond within 45 days.
6. Cookies
Our Site uses cookies to enhance functionality and analyze traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the Site.
7. Children's Privacy
Our Site is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy, contact us at:
Town & Country Appliance & AC
Victoria, TX
Phone: (361) 798-5460
Email: info@tandcservice.com